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    ClubZella Terms of Use

    Effective Date: 08/08/2024

    Welcome to ClubZella, the flagship product of Zellastudios Limited, where African heritage meets contemporary fashion. By accessing or using our website, services, and products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our platform.This Site Terms of Service Agreement ("Terms") governs your use of the ClubZella® marketplace platform offered by ZellaStudios Limited, doing business as ClubZella ("we", "us", or "ClubZella"), including our website (ClubZella.com), mobile application ("App"), and services we provide through them (collectively, the website, App, and services referred to as our "Site"). "You" refers to you as a user of the Site.These Terms apply to users of, including visitors to, our Site. Use of our Site is also subject to our current Acceptable Use Policy and Community Guidelines. Your use of our Site as a guest, fan, artisan, vendor or brand is governed by the terms of service. PLEASE READ THESE TERMS CAREFULLY. By using our Site or otherwise indicating your acceptance (for example, by agreeing when creating or logging into your account, clicking "I Agree," etc.), you represent and warrant that you have read, understand, and agree to be bound by these Terms. If you do not agree, do not access or use our Site. MEDIATION NOTICE: Section 17 of these Terms contains provisions governing how claims that you and ClubZella have against each other are resolved, including any claims that arose or were asserted prior to the "Last Updated" date at the top of these Terms. It contains a mediation agreement that will, with limited exceptions, require disputes between you and ClubZella to be submitted to binding and final mediation. Unless you opt out of the mediation agreement as described in Section 17: (1) you may pursue claims and seek relief against us only on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding; and (2) you waive your right to seek relief in a court of law and to have a jury trial on your claims.

    1. Company Information

    - Full Legal Name: Zellastudios Limited dba ClubZella

    - Registered Address: 1 Adedeji Adekola Street, Lekki Phase One, Lagos, Nigeria

    - Company Registration Number: 1812638 (Registered in Nigeria, West Africa)

    - Contact Information: support@clubzella.com

    2. Services Provided

    - Platform Overview: ClubZella is a fashion marketplace offering custom-designed African merchandise created by local creators through a print-on-demand and dropshipping model. We also offer a free comic series, Orisha Warz, accessible through user dashboards, which serves as a marketing tool to upsell our merchandise.

    - User Accounts: To access our services, you must create an account. We offer different types of accounts: Fan, Artisan, Vendor, and Brand accounts, each tailored to specific user needs. We adhere to Know Your Customer (KYC) and compliance regulations, collecting the necessary information to provide a secure and personalized experience.

    - Payment Methods: We accept various payment methods, including credit cards, bank transfers, digital currencies, PayPal, and wires, processed through third-party providers like Paystack, Korapay, Stripe, among others.

    - Shipping and Delivery: Shipping and delivery are handled by our third-party partners, including Topship Logistics, ensuring global delivery with competitive rates

    3. User Obligations

    - Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

    - Acceptable Use Policy: Users must use the platform in a lawful manner, respecting the rights of others and refraining from any activities that could harm our platform, users, or third-party providers.

    - Prohibited Activities: Users may not engage in activities such as fraud, harassment, infringement of intellectual property, or any other illegal or unethical practices.

    - By creating an account on our Site, you agree to provide true, accurate, current, and complete information. You agree not to create a Site account using a false identity or providing false information or if you have previously been removed or banned from our Site. You are responsible for maintaining the confidentiality of your Site account information, including your username and password. You are responsible for all activities that occur on or in connection with your Site account and you agree to notify us immediately of any unauthorized access or use of your Site account. You acknowledge and agree that we are not responsible or liable for any damages, losses, costs, expenses, or liabilities related to any unauthorized access to or use of your Site account.

    4. Payment and Refund Policies

    - Pricing Information: Prices for products and services are displayed in USD, GBP, EUR, NGN, BTC, ETH, USDT, and USDC. Prices may vary based on currency exchange rates and other factors.

    - Refund and Return Policies: Given the unique nature of our products and the involvement of local creators, most purchases are final. However, in exceptional circumstances, we will strive to reach a fair resolution, which may include replacements or refunds. We encourage customers to double-check sizes and shipping details before finalizing purchases.

    - Billing Disputes: For any billing issues or disputes, please refer to our FAQs or contact our support team at support@clubzella.com. We are committed to resolving any issues promptly and fairly

    5. Shipping and Delivery

    Shipping Methods: Our third-party logistics partners handle all shipping and delivery, ensuring timely and secure delivery of orders worldwide.

    - International Shipping: International orders may be subject to customs duties, taxes, and additional fees, which are the responsibility of the customer.

    - Loss and Damage: In the event of lost or damaged shipments, please contact us, and we will work with our logistics partners to resolve the issue

    6. Privacy and Data Protection

    Data Collection: We collect and process user data in accordance with our Privacy Policy. This includes information necessary for account creation, payment processing, and order fulfillment.

    - Third-Party Sharing: We may share data with third-party providers for the purposes of payment processing, shipping, and marketing. We ensure that all partners adhere to strict data protection standards.

    - Cookies: Our website uses cookies to enhance user experience and analyze website traffic. For more details, please refer to our Cookie Policy.

    7. Intellectual Property

    Ownership: All content, designs, trademarks, and intellectual property on the ClubZella platform, including *Orisha Warz*, are owned by Zellastudios Limited. Unauthorized use or reproduction is strictly prohibited.

    - User License: Users are granted a limited, non-exclusive license to access and use the platform for personal, non-commercial purposes. Any commercial use requires explicit permission from Zellastudios Limited.

    - Copyright Infringement: If you believe your intellectual property rights have been violated, please contact us with relevant details, and we will take appropriate action.

    8. Limitation of Liability

    Ownership: All content, designs, trademarks, and intellectual property on the ClubZella platform, including *Orisha Warz*, are owned by Zellastudios Limited. Unauthorized use or reproduction is strictly prohibited.

    - User License: Users are granted a limited, non-exclusive license to access and use the platform for personal, non-commercial purposes. Any commercial use requires explicit permission from Zellastudios Limited.

    - Copyright Infringement: If you believe your intellectual property rights have been violated, please contact us with relevant details, and we will take appropriate action.

    9. Termination and Suspension

    - Termination by ClubZella: We reserve the right to terminate or suspend your account at any time for violations of these Terms or any other policies.

    - User Termination: Users may terminate their accounts at any time by contactingsupport@clubzella.com. Upon termination, access to all services and content will berevoked

    10. Dispute Resolution

    - Governing Law: These Terms are governed by the laws of Nigeria. Any disputes arisingfrom these Terms will be subject to the exclusive jurisdiction of the courts in Nigeria. - Class Action Waiver: Users agree to resolve disputes on an individual basis and waive the right to participate in class actions

    - Arbitration Clause: Any disputes that cannot be resolved amicably will be settled through arbitration in accordance with the rules of the Nigerian Arbitration and Conciliation Act.

    - Class Action Waiver: Users agree to resolve disputes on an individual basis and waive the right to participate in class actions

    11. Changes to the Terms

    - Modification Rights: ClubZella reserves the right to modify these Terms at any time. Users will be notified of any significant changes via email or through a notice on our website. Continued use of the platform after changes have been made constitutesacceptance of the updated Terms.

    - User Agreement: By continuing to use our services, you agree to be bound by the mostcurrent version of these Term

    12. Miscellaneous

    - Severability: If any provision of these Terms is found to be invalid or unenforceable, theremaining provisions will remain in full force and effect.

    - Entire Agreement: These Terms, along with our Privacy Policy, Cookie Policy, and any other referenced documents, constitute the entire agreement between you andZellastudios Limited regarding the use of the ClubZella platform

    13. Additional Terms

    Some products or services offered through the Site may have additional terms and conditions (“Additional Terms”). If Additional Terms apply, we will make them available to you in connection with that product or service. By using that product or service, you agree to the Additional Terms. To the extent that the Additional Terms conflict with any of these Terms, these Terms will govern unless the Additional Terms say that some or all of these Terms don’t apply.

    - Age: You must be at least 18 years old (or,outside of Nigeria, the applicable legal age to enter into a contract) to use our Site.

    - Eligibility Representations and Warranties: You represent and warrant that:

    i. you have not been prohibited from using or accessing any aspect of our Site by us or pursuant to any applicable law or regulation;

    ii. you will comply with all applicable terms of any third-party payment provider we select, and you are not on a prohibited list of that payment provider;

    iii. you (and any Site account that you created or control) have not been previously banned or removed from our Site for any reason; and

    v. you are not a convicted sex offender.

    - Export Control: You may not use, export, import, or transfer any part of our Site except as authorized by Nigerian law, the laws of the jurisdiction in which you use or access our Site, or any other applicable laws. In particular, but without limitation, no part of our Site may be exported or re-exported: (i) into any country embargoed by Nigeria; or (ii) to anyone on the Nigeria’s Denied Persons List or Entity List. By using our Site, you represent and warrant that: (x) you are not located in a country that is subject to a Nigerian government embargo or that has been designated by the Nigerian government as a “terrorist supporting” country; and (y) you are not listed on any Nigerian government list of prohibited or restricted parties. You also will not use our Site for any purpose prohibited by law. You acknowledge and agree that products, services, and technology provided by ClubZella are subject to the export control laws and regulations of Nigeria. You will comply with those laws and regulations and will not, without prior Nigerian government authorization, export, re-export, or transfer ClubZella products, services, or technology, either directly or indirectly, to any country in violation of those laws and regulations.

    - You will not use the Site or any ClubZella product or service for any partisan political purpose - including to promote or solicit contributions on behalf of your candidacy for public office, the candidacy of another person seeking public office, any political party or political committee, or any other person or organization promoting or soliciting contributions on behalf of any candidate for public office or political party.

    - Taxes: If your purchase obligates ClubZella to collect a value added tax, use tax, or any other equivalent tax (“Sales Tax”) from you, ClubZella will collect SalesTax in addition to the fee for your purchase. If you have not remitted applicable Sales Tax to ClubZella, you will be responsible for the payment of the Sales Tax (and any related penalties or interest) to the appropriate tax authority and you will indemnify ClubZella for any liability or expense ClubZella may incur in connection with the payment of Sales Taxes on your purchases. At ClubZella’s request, you will provide reasonable assistance and documentation relating to the payment of Sales Taxes on your purchases from ClubZella (for example, official receipts issued by the appropriate tax authority confirming that you have paid all applicable taxes).

    - We or our licensors own all right, title, and interest in and to: (i) our Site and the “look and feel” of our Site, including all software, ideas, processes, data, text, media, and other content available on our Site (individually, and collectively, “ClubZella Content”); and (ii) our trademarks, logos, and brand elements (“Marks”). Our Site, ClubZella Content, and Marks are each protected under Nigerian and international laws. You may not duplicate, copy, sell, resell, commercialize, or reuse any portion of the ClubZella Content, Marks, HTML/CSS, JavaScript, visual design elements, or concepts without our prior express written consent.

    - You hereby grant to us a non-exclusive, royalty-free, fully paid, unlimited, universal, sublicensable (through multiple tiers of sublicenses), perpetual, and irrevocable license, in any and all manner and media, whether now known or hereinafter invented or devised (including social media platforms), to use, reproduce, license, distribute, modify, adapt, reformat, publicly perform, publicly display, and create derivative works (for example, translations, adaptations, compilations, excerpts, or modifications) of the following for the purposes of operating and providing our Site, developing and improving our products and services, and advertising, marketing, and promoting our Site and our products and services: (i) any design or merch (all formats and, or otherwise) that you make for us or send to us, including information concerning any Recipient; and (ii) any submission that you make to ClubZella, whether through our Site, a social media platform, third-party website, or otherwise, including a reaction video, idea, intellectual property, publicity rights, customer service request, Feedback (defined below), review, photo, video, email, text, audio, post, or other communication, whether relating to you, or a third party (i) and (ii) each, individually, and collectively, a “Submission”). You represent and warrant that you either: (x) own all rights to any Submission; or (y) have all rights necessary, including with respect to any third party that contributed to, is included in, or is referred to, in any Submission, to grant to us the foregoing rights. You will not make any Submission that is confidential or proprietary or that contains or includes any information that you do not have the right to disclose or that you or any Recipient do not wish to be disclosed. ClubZella will not be responsible or liable for any use or disclosure of a Submission, including any personal information belonging to you, a Recipient, or a third party.

    - We may, for any reason, refuse to accept or transmit a Submission or refuse to remove a Submission from our Site. Further, we reserve the right to decide whether a Submission violates these Terms and may, at any time, without notice to you and in our sole discretion, remove your Submission, terminate your access to our Site, remove or ban you (and any Site account you created or control), or take other appropriate action in our sole discretion for violation of these Terms.

    - ClubZella desires to avoid the possibility of future misunderstandings if a project developed by any ClubZella Party (as defined below) may seem similar to your Submission. If your Submission consists of any idea, suggestion, proposal, plan, or other material related to our business (individually, and collectively, “Feedback”), you acknowledge and agree that you are submitting that Feedback at your own risk and that ClubZella has no obligation (including no obligation of confidentiality or privacy) with respect to that Feedback, and you grant to ClubZella a non-exclusive, royalty-free, fully paid, unlimited, universal, sublicensable (through multiple tiers of sublicenses), perpetual, and irrevocable license, in any and all manner and media, whether now known or hereinafter invented or devised, to reproduce, license, distribute, modify, adapt, publicly perform, publicly display, create derivative works of (for example, translations, adaptations, or other changes), and otherwise use and exploit in any manner (including commercially), any and all Feedback.

    - You hereby waive any and all moral rights or “droit moral” that you may have in any Submission, including Feedback, and you represent and warrant that no third party has any moral, “droit moral,” or other rights in Submission, including Feedback.

    - Copyright Infringement Notice: We respond to notices of alleged copyright infringement and terminate access to our Site for repeat infringers. If you believe that materials on our site infringe copyright, please send the following information to the Copyright Agent named below:

    a. your address, telephone number, and email address;

    b. a description of the work that you claim is being infringed;

    c. a description of the material that you claim is infringing and are requesting be removed along with information about where it is located;

    d. a statement that you have “a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.”;

    e. an electronic or physical signature of the copyright owner (or a person authorized to act for the copyright owner); and

    f. a statement by you, made under penalty of perjury, that the information you are providing is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

    Copyright Agent: ClubZella

    1, Adedeji Adekola Street. Lagos, Nigeria.

    support@clubzella.com

    If you do not follow these requirements, your notice may not be valid. Please note, only notices of alleged copyright infringement should be sent to our Copyright Agent.

    - Termination Policy: If we determine that you are a repeat infringer, we may terminate your access to our Site, remove or ban you (and any Site account you created or control), and take other appropriate action in our sole discretion.

    - Our Site may contain features and functionalities that link to or provide you with access to third-party content, that is completely independent of ClubZella, including ClubZella designs, comics, merch, videos, websites, platforms, directories, servers, networks, systems, information, databases, applications, software, programs, products or services, and the Internet in general. The contents of ClubZella and other offerings that allow interactions with third parties, including between Users, on ClubZella are the sole responsibility of the people involved in those interactions. ClubZella is not responsible for the content of the interactions you may have with third parties through ClubZella or other offerings. You should make whatever investigation you feel necessary or appropriate before proceeding with any contact or interaction, in connection with our Site or otherwise. However, you agree not to contact or interact with any account User except as expressly permitted through our Site. You also agree that ClubZella may, in its sole discretion, intercede in any dispute and you will reasonably cooperate with ClubZella if it does so. You acknowledge and agree that we are not responsible or liable for any damages, losses, costs, expenses, or liabilities of any kind or nature incurred as the result of any such interaction. You hereby release each ClubZella Party (defined below) from claims, demands, and damages (actual and consequential) of every kind or nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes or our Site

    - Our Site may contain links to social media platforms or third-party websites. You acknowledge and agree that: (a) the link does not mean that we endorse or are affiliated with the platform or website; and (b) we are not responsible or liable for any damages, losses, costs, expenses, or liabilities related to your use of the platform or website. You should always read the terms and conditions and privacy policy of a platform or website before using it.

    - Changes to our Site: You acknowledge and agree we may change or discontinue any aspect of our Site at any time, without notice to you.

    - Indemnification: You agree to indemnify, defend, and hold harmless ClubZella and its parents, subsidiaries, affiliates, officers, employees, directors, shareholders, agents, partners, vendors, and licensors (each, a “ClubZella Party,” and collectively, “ClubZella Parties”) from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including reasonable attorneys’ fees and costs) of any kind or nature arising from, out of, in connection with, or relating to: (a) these Terms; or (b) use of our Site. ClubZella may select counsel for and control the defense of any claim that you are indemnifying. You will reasonably cooperate with us in connection with any claim.

    - You acknowledge and agree that your use of our Site is at your own risk and that our Site is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, the ClubZella Parties disclaim all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including those related to merchantability, fitness for a particular purpose, non-infringement, and arising out of course of dealing or usage of trade.

    - In particular, the ClubZella Parties make no representations or warranties about the accuracy or completeness of content available on or through our Site or the content of any social media platform or third-party website linked to or integrated with our Site. You acknowledge and agree that the ClubZella Parties will have no liability for any: (i) errors, mistakes, or inaccuracies of content; (ii) personal injury, property damage, or other harm resulting from your access to or use of our Site; (iii) any unauthorized access to or use of our servers, any personal information, or user data; (iv) any interruption of transmission to or from our Site; (v) any bugs, viruses, trojan horses, or the like that may be transmitted on or through our Site; or (vi) any damages, losses, costs, expenses, or liabilities of any kind incurred as a result of any content posted or shared through our Site.

    - You acknowledge and agree that any material or information downloaded or otherwise obtained through our Site, including any ClubZella content, is done at your own risk and that you will be solely responsible for any damages, losses, costs, expenses, or liabilities arising from or in connection with doing so. No advice or information, whether oral or written, obtained by you from us or through our Site, including through a ClubZella content, will create any warranty not expressly made by us.

    - You acknowledge and agree that when using our Site, you will be exposed to content from a variety of sources, and that ClubZella is not responsible for the accuracy, usefulness, safety, legality, or intellectual property rights of or relating to any such content. You further understand and acknowledge that you may be exposed to content that is inaccurate, offensive, indecent, objectionable, or harassing, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against any ClubZella Party with respect thereto.

    - To the fullest extent permitted by applicable law, you acknowledge and agree that in no event will any ClubZella Party be liable to you or to any third party for any indirect, special, incidental, punitive, or consequential damages (including for loss of profits, revenue, or data) or for the cost of obtaining substitute products, arising out of or in connection with these Terms, however caused, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability, or otherwise, and whether or not ClubZella has been advised of the possibility of such damages.

    - To the maximum extent permitted by applicable law, our total cumulative liability to you or any third party under these Terms, including from all causes of action and all theories of liability, will be limited to and will not exceed the fees actually received by ClubZella from you during the 12 months preceding the claim giving rise to such liability.

    - Certain jurisdictions do not allow the exclusion or limitation of certain damages. If those laws apply to you, some or all of the above exclusions or limitations may not apply to you, and you might have additional rights.

    - You agree that the limitations of damages set forth above are fundamental elements of the basis of the bargain between ClubZella and you.

    - Mediation: You and ClubZella agree to resolve any disputes between you and ClubZella through binding and final mediation instead of through court proceedings. You and ClubZella each hereby waive any right to a jury trial of any controversy, claim, counterclaim, or other dispute arising between you and ClubZella relating to these Terms or our Site (each a “Claim,” and collectively, “Claims”). Any Claim will be submitted for binding mediation in accordance with the Lagos Multi-Door Court Law 2007 (“LMDC Rules”).The mediation will be heard and determined by a single mediator. The mediator’s decision will be in writing, will include the mediator’s reasons for the decision, will be final and binding upon the parties, and may be enforced in any court of competent jurisdiction. The parties agree that the mediation will be kept confidential and that the existence of the proceeding and any element of it (including any pleadings, briefs or other documents submitted or exchanged, any testimony or other oral submissions, and awards) will not be disclosed beyond the mediation proceedings, except as may lawfully be required in judicial proceedings relating to the mediation or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.

    - Costs and Fees: If you demonstrate that the costs of mediation will be prohibitive as compared to the costs of litigation, ClubZella will pay as much of the administrative costs and mediator’s fees required for the mediation as the mediator deems necessary to prevent the cost of the mediation from being prohibitive. In the final award, the mediator may apportion the costs of mediation and the compensation of the mediator among the parties in such amounts as the mediator deems appropriate.

    - No Preclusions: You and ClubZella each have the right to bring any qualifying Claim in small claims court. Also, you and ClubZella each retain the right to apply to any court of competent jurisdiction for provisional relief, including preliminary injunctions and any such request will not be deemed to be either incompatible with these Terms or a waiver of the right to have disputes submitted to mediation as provided in these Terms.

    - No Class Representative or Private Attorney General: You and ClubZella each agree that with respect to any Claim, neither may: (i) act as a class representative or private attorney general, or (ii) participate as a member of a class of claimants. You agree that no Claim may be arbitrated on a class or representative basis. The arbitrator can decide only individual Claims (whether brought by you or ClubZella). The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.

    - Severability/No Waiver/Survival: If any provision of this Section 17 is found to be invalid or unenforceable, that provision will be deemed appropriately modified to give effect to the intent of the provision or, if modification is not possible, will be severed and the remainder of this Section 17 will continue in full force and effect. No waiver of any provision of this Section 17 will be effective or enforceable unless recorded in writing signed by the party waiving such a right or requirement. Such a waiver will not waive or affect any other provision of these Terms. This Section 17 will survive the termination of your relationship with ClubZella.

    - 30-Day Opt-Out Right: You have the right to opt out of the provisions of this Arbitration Agreement by sending, within 30 days after first becoming subject to this Arbitration Agreement, written notice of your decision to opt out to the following address: ZellaStudios Limited. dba ClubZella, 1, Adedeji Adekola Street, Lagos State. Your notice must include your name and address, any usernames, each email address you have used to submit your ClubZella content design or set up an account on our Site (if applicable), and an unequivocal statement that you want to opt out of this Arbitration Agreement. You agree that if you opt out of this Arbitration Agreement, all other parts of these Terms will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.

    - LIMITATIONS: This Section limits certain rights, including the right to maintain certain court actions, the right to a jury trial, the right to participate in any form of class or representative claim, the right to engage in discovery except as provided in LMDC Rules, and the right to certain remedies and forms of relief. In addition, other rights that you or ClubZella would have in court may not be available in arbitration.

    - TEXT MESSAGING AND DISCLOSURES

    a. If you sign-up to receive text messages from ClubZella, you agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages from ClubZella, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Message and Data rates may apply.

    b. Message frequency may vary. ClubZella reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. ClubZella also reserves the right to change the short code or phone number from which messages are sent.

    c. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. ClubZella, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

    d. By signing up for text messages, you also agree to our Privacy Policy.

    e. Cancellation

    i. Text the keyword STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our short code to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our short code you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands and agree that ClubZella and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from ClubZella and its affiliates through any other programs you have joined until you separately unsubscribe from those programs.

    f. Customer Care

    i. If you are experiencing any problems, please email support@ClubZella.com or submit a help ticket at https://help.ClubZella.com/en/support/tickets/new

    - Acceptable Use Policy

    a. Your use of our Site (collectively, the ClubZella™ website, mobile application (“App”), and services we provide through them) is governed by this Acceptable Use Policy. Terms that are defined in the Site Terms of Service or Public Figure Terms of Service will have the same meaning in our Acceptable Use Policy.

    - You are responsible for your use of any ClubZella content, your Site account, our Site, and any Submission (if you are a Site user) or designs (if you are an appropriate account holder). Our goal is to create a positive, useful, and safe user experience. To promote this goal, we prohibit certain kinds of conduct that may be harmful.

    - You represent and warrant that: a. you will not use a false identity or provide any false or misleading information;

    b. you will not create an account if you (or any Site account that you created or controlled) have previously been removed or banned from our Site

    c. you will not use or authorize the use of any ClubZella content for any purposes other than: (i) the specific limited purposes set forth in the Site Terms; (ii) those set out in any applicable Additional Terms; or (iii) if you are an artisan, vendor or brand, those set out in any other written agreement; and

    d. in connection with any Busines, you will not request (if you are a User) or fulfill a request for (if you are a vendor or brand): (i) a Business or any other Recipient that is the subject of any criminal action, or that is involved in, connected with or promotes illegal or unlawful activity, violence or hate speech; or (ii) disparages or defames any person, entity, brand, or business.

    - you will not:

    a. violate any law, regulation, or court order;

    b. violate, infringe, or misappropriate the intellectual property, privacy, publicity, moral or "droit moral," or other legal rights of any third party;

    c. take any action (even if requested by another) that is, or submit, post, share, or communicate anything that is, or that incites or encourages, action that is, explicitly or implicitly: illegal, abusive, harassing, threatening, hateful, racist, derogatory, harmful to any reputation, pornographic, indecent, profane, obscene, or otherwise objectionable (including nudity);

    d. send advertising or commercial communications, including spam, or any other unsolicited or unauthorized communications;

    e. engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from our Site, including from any user of our Site;

    f. transmit any virus, other computer instruction, or technological means intended to, or that may, disrupt, damage, or interfere with the use of computers or related systems;

    g. stalk, harass, threaten, or harm any third party; h. impersonate any third party;

    i. participate in any fraudulent or illegal activity, including phishing, money laundering, or fraud;

    j. use any means to scrape or crawl any part of our Site;

    k. attempt to circumvent any technological measure implemented by us, any of our providers, or any other third party (including another user) to protect us, our Site, users, Recipients, or any other third party;

    l. access our Site to obtain information to build a similar or competitive website, application, or service; m. attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide our Site; or n. advocate, encourage, or assist any third party in doing any of the foregoing.

    For clarity, your use of any ClubZella content includes use anywhere (on our Site or otherwise).

    - Investigations:

    a. You acknowledge and agree that we are not obligated to monitor access to or use of our Site by you or third parties (including monitoring any ClubZella design, content, video, Submission, or Feedback), but we have the right to do so to operate our Site; enforce this Policy or our Terms; or comply with applicable law, regulation, court order, or other legal, administrative, or regulatory request or process; or otherwise.

    - Other Provisions

    a. Force Majeure: Under no circumstances will any ClubZella Party be liable for any delay or failure in performance due in whole or in part to any acts of God (such as earthquakes, storms, floods, etc.), epidemics, pandemics, natural disasters, unavoidable accidents, internet and communication service interruptions, laws, rules, regulations or orders of government authorities, acts of war (declared or not), terrorism, hostilities, blockades, civil disturbances, embargoes, strikes, or any other event or cause beyond the reasonable control of any ClubZella Party.

    b. Choice of Law and Jurisdiction: These Terms will be governed by and construed in accordance with the laws of Nigeria, without giving effect to any conflict of laws rules or provisions. You agree that any action of whatever nature arising from or relating to these Terms or our Site will be filed only in the state or federal courts located in Lagos, Nigeria. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.

    c. Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be deemed appropriately modified to give effect to the intent of the provision or, if modification is not possible, will be severed from these Terms and will not affect the enforceability of any other provision.

    d. No Waiver or Amendment: The failure by ClubZella to enforce any right or provision of these Terms will not prevent ClubZella from enforcing such right or provision in the future and will not be deemed to modify these Terms.

    e. Assignment: ClubZella may, at any time, assign its rights and obligations under these Terms, including to an affiliated entity or in connection with a sale of assets, merger, acquisition, reorganization, bankruptcy, other transaction, or by operation of law.

    f. Miscellaneous: The term “including” in these Terms will be interpreted broadly and will mean “including, without limitation.” Titles are for convenience only and will not be considered when interpreting these Terms.

    - We may change these Terms. If we do, we will post the revised Terms on our Site and update the “Last Updated” date at the top of these Terms. The revised Terms will be effective immediately if you accept them (for example, by agreeing when you create an account or login to an existing account, or using or continuing to use our Site after the revised Terms have been posted); otherwise, they will be effective 30 days after posting

    14. Effective Date

    Date of Last Update: These Terms of Service were last updated on August 8th, 2024.For any questions or concerns regarding these Terms of Service, please contact us at:Concierge ClubZellaEmail: support@clubzella.comAddress: 1 Adedeji Adekola Street, Lekki Phase One, Lagos, Nigeria

    ClubZella Returns Policy

    Effective Date: 08/08/2024

    1. Delivery

    When will I get my order?

    Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping tim

    depends on your location, but can be estimated as follows

    - Africa/West Africa: 3-7 business days

    - Europe: 7–14 business days

    - Australia: 7–14 business day

    - Japan: 7–14 business day

    - International: 10–20 business day

    Where will my order ship from?

    We continue to build our network of on-demand order fulfillment partners and vendors with facilities all over Africa.Will I be charged customs for my order?An additional customs and tax fee can occur on international orders. This fee is not in ourcontrol and is assessed by your local customs office. Customs policies vary widely for everycountry so please check with your local customs office directly to see if they apply duties andtaxes to your purchases.

    My order should be here by now, but I still don't have it. What should I do?Before getting in touch with us, please help us out by doing the following:

    - Check your shipping confirmation email for any mistakes in the delivery address

    - Ask your local post office if they have your package

    - Stop by your neighbors in case the courier left the package with them

    If the shipping address was correct, and the package wasn't left at the post office or at yourneighbor’s, get in touch with us at support@clubzella.com with your order number.If you did find a mistake in your delivery address, we can send you a replacement order, butshipping will be at your own cost

    2. Orders

    How are your products made?

    We have built and tirelessly continue to build Africas largest print-on-demand drop shippingcorridor. We have locations all over Africa, so depending on where you are, your orders areprinted and shipped from the facility that can do it most efficiently!

    How do I track my order?

    You’ll receive a tracking link via email when your order ships out. If you have any questionsabout your tracking or shipment, drop us a line at support@clubzella.com.Custom Orders

    - Non-Returnable: Customized items are non-returnable and non-refundable unless thereis a defect or error on our part.

    - Order Adjustments: For custom orders, we strongly advise customers to double-check alldetails before finalizing the order. Custom items are produced exactly as requested, andchanges cannot be made once production begins.

    I received a wrong/damaged product, what should I do?

    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for youquickly, please email us at support@clubzella.com within a weeks' time with photos of thedamaged product, your order number, and any other details you may have about your order.We’ll get back to you with a resolution as soon as possible!

    3. Returns

    What’s your return policy?

    At ClubZella, we pride ourselves on providing high-quality, custom-designed African merchandise crafted by talented local creators. Given the unique and decentralized nature of our production and fulfillment process, which involves multiple stakeholders across the African continent, accommodating returns, especially international ones, poses significant challenges.

    No Returns Policy

    Complexity of International Returns: Due to the logistical complexities, high costs, and time-consuming nature of international shipping, we are unable to process returns. Our production model involves local creators, vendors, and logistics providers, each of whom receives a portion of the proceeds. As such, requesting each party to reverse payments is impractical and disruptive.

    We don’t offer returns and exchanges, but in unique cases, if there’s something wrong with your order, please let us know by contacting us at support@clubzella.com

    Do you offer refunds?

    Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@clubzella.com with photos of wrong/damaged items and we’ll sort that out for you.

    Replacement & Exchange Policy

    - Unique and Dire Cases: We understand that mistakes can happen. In the rare event of a significant issue with your order, such as receiving the wrong item or a defect, we will consider replacement or exchange options after a thorough investigation.

    - Investigation Process: If you believe your order qualifies for a replacement or exchange, please contact our support team at support@clubzella.com within 14 days of receiving your order. Provide a detailed description of the issue along with clear photos. We will conduct a fair and comprehensive review to determine the best course of action

    - Outcome: If we determine that a replacement or exchange is warranted, we will arrange for the new item to be shipped at no additional cost to you. Damaged or Mislabeled Items

    - Inspection Process: Each of our products undergoes a thorough quality check before shipment. However, if an item is damaged during transit or mislabeled, this is not in our control but we ensure fair steps to mitigate and compensate in such situations.

    - Reporting Issues: If you receive a damaged or mislabeled item, please contact us at support@clubzella.com within 14 days of receiving your order. Include a detailed description of the issue and clear photos showing the problem.

    - Resolution: Once we verify the issue, we will arrange for a replacement or exchange, or in very unique cases, a refund.

    Order Delivery Issues

    - Incorrect Address: If the order is undeliverable due to an incorrect or incomplete address provided by the customer, the order will be returned to our facility. We will notify you and offer to reship the order once the correct address is confirmed. Additional shipping costs will apply.

    - Unclaimed Orders: If an order remains unclaimed at the destination, it will be returned to our facility. We will hold the order for 28 days, during which you can contact us to arrange reshipment at your cost. Unclaimed orders will be donated to charity after 30 days.

    Wrong Size or Change of Mind

    - Return Eligibility: Items that do not have defects and are returned due to incorrect sizing or a change of mind will be handled on a case-by-case basis.

    - Process: Contact us at support@clubzella.com within 14 days of receiving your order if you wish to return an item. We may offer an exchange, store credit, or replacement, depending on the situation.

    - Return Shipping: Return shipping costs for these cases will be the responsibility of the customer. Once we receive the returned item in its original condition, we will process the exchange or replacement.

    - Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

    - Double-Check Before Finalizing Your Order: We strongly encourage all customers to double-check their orders before completing the purchase. This includes verifying the correct size, color, design, and shipping address. Given the custom-made nature of our products, errors can be costly and difficult to rectify.

    - Final Sale: Most of our items are considered final sale due to the custom nature of production. Please ensure that your order is accurate to avoid any potential issues. Refunds

    - Limited Refunds: Refunds will only be issued in very rare and extreme cases where a replacement or exchange is not feasible, and there is no other way to resolve the issue. Any refund will be considered after a detailed investigation and will take into account the impact on all parties involved.

    - Process for Refund Requests: To request a refund in exceptional cases, contact support@clubzella.com with your order details and explanation. Our team will review your case and provide a resolution that aims to be fair to all parties.

    Notification for EU consumers:

    - According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

    ○ the supply of goods that are made to the consumer's specifications or are clearly personalized;

    ○ sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

    ● Therefore ClubZella reserves rights to refuse returns at its sole discretion. Our Commitment

    ● Support and Assistance: While we are unable to accommodate returns in most cases, our customer support team is committed to assisting you to the best of our ability. We aim to resolve any issues in a manner that is fair, empathetic, and in line with our values of supporting local creators and maintaining high-quality standards.

    We appreciate your understanding and cooperation in helping us create a sustainable and positive experience for everyone involved.

    Thank you for choosing ClubZella and supporting African craftsmanship!

    This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever. For more info on returns, please read our FAQs.

    Community By-Laws and Culture Framework

    Effective Date: 08/08/2024

    We, the members of this decentralized community, commit ourselves to the pursuit of wisdom,love, and enlightenment. Recognizing the interconnectedness of all beings and our collectiveresponsibility to nurture harmony and well-being on Earth, we establish these by-laws andguidelines to guide our actions and interactions.

    1. Purpose and Vision:

    Our purpose is to co-create a world rooted in love, wisdom, and enlightenment, where all beingsthrive in harmony with each other and the planet.,
    Our vision is to usher humanity into a golden age characterized by compassion,interconnectedness, and sustainable prosperity

    2. Principles and Values:

    Love: We cultivate love and compassion towards all beings, recognizing the inherent dignityand worth of every individual.
    Wisdom: We seek truth, knowledge, and understanding, guided by curiosity, humility, andopen-mindedness.
    Enlightenment: We aspire to awaken to our highest potential and to inspire others to do thesame, fostering inner peace, joy, and liberation.

    3. Community Guidelines:

    Respect: We treat each other with kindness, respect, and empathy, honoring diverseperspectives and experiences.
    Integrity: We act with honesty, integrity, and authenticity in all our interactions and endeavors.
    Cooperation: We collaborate and support each other, recognizing that together we canachieve more than alone.
    Forgiveness: We practice forgiveness and reconciliation, letting go of resentments andembracing healing and growth.
    Gratitude: We cultivate gratitude and appreciation for the blessings in our lives, fostering amindset of abundance and generosity.
    Mindfulness: We cultivate mindfulness and presence, grounding ourselves in the presentmoment and cultivating inner peace.
    Service: We serve others with humility and compassion, recognizing that true fulfillmentcomes from contributing to the well-being of others.
    Environmental Stewardship: We respect and protect the Earth, living in harmony withnature and striving to minimize and balance our ecological footprint.

    4. Governance and Decision-Making

    Decentralization: We embrace a well-balanced and healthy relationship betweencentralized and decentralized decision-making, empowering local chapters and groups tooperate autonomously while upholding the community's core values and principles.Centralization and Decentralization are not "either-or" conditions. An appropriate balance ofboth is essential to the effective and efficient functioning of any community.Not all functions can or should be financed and managed in a decentralized fashion.Consensus Building: We strive to reach decisions through consensus, valuing dialogue,compromise, and inclusivity but ultimately focused on what the business needs and our truenorth star vision for the Zella Brand.
    Accountability: We hold ourselves accountable to each other and to the community,recognizing that our actions impact the collective well-being

    5. Conflict Resolution:

    Compassionate Communication: We resolve conflicts with compassion, empathy, andactive listening, seeking understanding and reconciliation.
    Mediation and Restorative Justice: We utilize mediation and restorative justice practicesto address conflicts and repair harm, promoting healing and growth.

    6. Continuous Learning and Evolution:

    Lifelong Learning: We commit to continuous learning and personal growth, seeking toexpand our understanding and deepen our wisdom.
    Adaptability: We remain open to change and innovation, embracing new ideas andperspectives that contribute to our collective evolution

    7. Global Citizenship

    Unity in Diversity: We celebrate the diversity of humanity, recognizing that our differencesenrich our collective experience and understanding.
    Global Solidarity: We stand in solidarity with marginalized communities and oppressedpeoples around the world, working towards a more just and equitable society for all.
    Global Responsibility: We recognize our interconnectedness with all beings and strive to actas responsible stewards of the planet, promoting peace, justice, and sustainability on a globalscale

    8. Collective Impact and Legacy:

    Legacy of Love and Wisdom: We aspire to leave a legacy of love, wisdom, and knowledgefor future generations, inspiring them to continue the journey towards a more harmonious andenlightened world.
    Collective Impact: We believe in the power of collective action to create positive change,leveraging our resources, talents, and networks to address pressing global challenges andadvance the cause of love and wisdom

    9. Penalties for Violations:

    Any member found to have violated the community guidelines or acted in a manner contrary tothe values and principles outlined herein shall be subject to penalties commensurate with theseverity of the offense.
    Penalties may include warnings, temporary suspension of privileges, loss of leadership roles, orexpulsion from the community, depending on the nature and impact of the violation.All penalties shall be administered fairly, with due process and consideration of mitigatingfactors, and shall aim to promote accountability, rehabilitation, and the restoration of harmonywithin the community.

    10. Legal Compliance and Ethical Conduct:

    Compliance: We adhere to all relevant laws, regulations, and ethical standards in ouractivities and operations.
    Ethical Conduct: We uphold integrity, honesty, and ethical conduct in all our interactions andendeavors, ensuring the highest standards of accountability and transparency. We strive to dothe right thing at all times with no ill-will or ill-intentions hidden in the inside or subconsciousmind.

    11. Commitment to Love, Wisdom, and Enlightenment:

    With these by-laws and community guidelines, we commit ourselves to the noble pursuit of love,wisdom, and enlightenment, dedicating our lives to the service of humanity and the planet.These by-laws and community guidelines serve as a blueprint for building a community foundedon the principles of love, wisdom, and enlightenment, guiding us on our journey towards agolden age of harmony, compassion, and flourishing for all beings. May our collective effortscontribute to the realization of this vision and the fulfillment of our highest aspirations

    4. Governance and Decision-Making

    Decentralization: We embrace a well-balanced and healthy relationship betweencentralized and decentralized decision-making, empowering local chapters and groups tooperate autonomously while upholding the community's core values and principles.Centralization and Decentralization are not "either-or" conditions. An appropriate balance ofboth is essential to the effective and efficient functioning of any community.Not all functions can or should be financed and managed in a decentralized fashion.Consensus Building: We strive to reach decisions through consensus, valuing dialogue,compromise, and inclusivity but ultimately focused on what the business needs and our truenorth star vision for the Zella Brand.
    Accountability: We hold ourselves accountable to each other and to the community,recognizing that our actions impact the collective well-being

    Community Guidelines

    All Users are required to abide by these Community Guidelines, including byacknowledging that certain conduct is prohibited, and certain content may be restrictedor removed from ClubZella’s Site.

    1. Identity, Age Requirements

    Please be yourself -- and if you’re a ClubZella customer, “yourself” must be atleast 18 years old (except for certain public figures who are between 13 and 18years old, and who must get the consent of a parent or legal guardian pursuantto our Public Figure Terms of Service). If you are under 18 years old, you musthave the consent of your parent or legal guardian. Don’t provide a false identityor submit any incorrect or misleading information about yourself when you signup for a ClubZella account. Use your real name and your own photographs. Donot make deep fake accounts-- in addition to violating our Terms of Service, theyare creepy.No burners. If you’re mid-suspension or have been banned from ClubZella, don’ttry to circumvent our enforcement processes by making another account. Wealso ask that you not create multiple accounts, unless you have a legitimatereason for doing so (for example, if you have a business account and want tocreate a personal one).No transfers. Your ClubZella account may not be transferred or sold. Thisincludes a Brand using another account for another character or persona. If youhave questions about your Brand account, please contactsupport@ClubZella.com.

    1. Use of ClubZella’s Site and Products

    We ask that you use ClubZellas Site and products only for their intended use.Don’t do things that are deceptive or misleading to others. This includes makingactions that you know (or should know) would cause embarrassment, shame,compromise integrity, or otherwise tricking, deceiving, or misleading anyone.Don’t use ClubZella to solicit or provide financial advice. Don't book or recordvideos that reference, support, or critique specific stocks, NFTs, tokens,cryptocurrencies, or other investments.No fee avoidance. Fee avoidance -- taking any action to avoid paying a fee -- isstrictly prohibited by ClubZella. This includes, for example, encouraging a fan topurchase a ClubZella item, merch, comic or other ClubZella Offering off ClubZella or through another platform. A transaction initiated on ClubZella maynot be completed off ClubZella.Account Users should not artificially inflate their presence or reputation onClubZella (by posting false reviews or engaging in shilling) or interfere withanother User’s business.Don’t misuse the Site by sending unauthorized advertising or commercialmessages (including spam) or any other unsolicited communication. It’sannoying.Lastly, please don’t use ClubZella to spread lies, including misinformation.

    1. No Illegality (including Fraud)

    It’s important to understand that our rules aren’t the only ones that matter; manyof our Guidelines are based on laws. Accordingly, you may not promote,encourage, or engage in any illegal conduct on, using, or directed at, ClubZella.Do not submit requests or create content that violates any law, regulation, courtorder, or other legal process, including attempts at phishing, money laundering,theft, and fraud. We also prohibit the depiction, promotion, or trade of illegaldrugs or other controlled substances on or through the Site. In reviewingpotentially illegal conduct, ClubZella may (in its sole discretion) take into accountadditional context and the severity of the conduct in question.

    1. No Hate or Disparaging Speech

    We created ClubZella to provide entertainment, joy, and memorable experiencesthrough connection. We are proud to celebrate the diversity of the celebrities andfans on the ClubZella platform. Please do not use hateful or disparaging speechon ClubZella. We do not permit language or content that attacks, demeans,dehumanizes, discriminates, or threatens violence on the basis of any legallyprotected characteristic, such as race, sex, ethnicity, national origin, religion,sexual orientation, gender identity, age, disability, or veteran status. We alsoprohibit content that promotes organizations or people who promote or do thosethings. This includes the use of slurs and derogatory terms that are intended todisparage any of the protected characteristics listed above.

    1. No Violence or Inciting Violence

    Inciting, encouraging, promoting or threatening violence, damage, or harm isprohibited on ClubZella, as is content depicting graphic or gratuitous violence,including animal cruelty. Please don’t threaten to harm a person, a group ofpeople, animals, or property.Do not distribute, post, send, or solicit content on the Site that glorifies, advocates,or promotes terrorism or violence, including in the pursuit of political, religious,ethnic, or ideological objectives.

    1. No Nudity, Sexually Explicit Content, or Sexualization of Minors

    ClubZella is not the place to send or solicit pornographic, indecent, obscene,objectionable or sexually explicit content. Nudity on ClubZella is prohibited,including genitalia, fully-nude buttocks, and female nipples, except in the case ofbreastfeeding or health-related situations (such as post-mastectomy or breastcancer awareness). Sexual stimulation or masturbation, with or without nudity, isalso prohibited. The prohibition on nudity and sexual content applies to real,mimicked or implied activity, and includes digitally-created or manipulatedcontent.Sexualizing minors is strictly prohibited. Do not distribute, post, send, or solicitany sexually explicit content of minors, or any content that displays or promotesthe physical abuse, neglect, endangerment, or psychological disparagement orharm of children. We WILL report to law enforcement any sexually explicitcontent involving minors.

    1. No Cruelty, Harassment, Bullying, or Doxxing

    Play nice and don’t be cruel. We know this is a mouthful, but it’s important: don’tdistribute, post, send, or solicit content that is, incites, or encourages, any action that is, explicitly or implicitly: illegal, abusive, harassing, threatening, hateful,racist, derogatory, harmful to any reputation, or otherwise objectionable. Also,don’t dox anyone. Use your best internetiquette.Many of the Users on ClubZella are Vendors and Brands, but they have feelings,too. Don’t distribute, post, send, or solicit content that wishes death, disability, orother harm on them or anyone else. Content that insults someone because oftheir personal attributes (like appearance, personality traits, or intellect) is wrong and against the rules. Can’t believe we have to say this, but don’t ridicule or tauntvictims of tragic or violent events.Lastly, do not harass ClubZella employees. We have no tolerance for that.

    1. Do Not Violate Intellectual Property or Other Rights

    Put simply: don’t use what doesn’t belong to you. When you submit content toClubZella, you are saying that you own that content or have the right to submit it(and we can use it). By using ClubZella, you agree not to violate, infringe, ormisappropriate the intellectual property, privacy, publicity, moral rights, or otherlegal rights of anyone else when you use the Site. Our copyright policy isdescribed in more detail in our Terms of Service.Nobody likes a copycat. Do not access ClubZella to obtain information in order tobuild a similar or competitive service, and do not attempt to decipher, decompile,disassemble, or reverse engineer any of the software or other underlyingcomputer code used by us to provide our service. Do not scrape or crawl anypart of our Site, or engage in spidering or harvesting.

    1. Do Not Violate Privacy Rights

    Mind your own business. We prohibit content that violates the confidentiality ofpersonal data or personally identifiable information (e.g., contact or socialsecurity information) of others. See our Privacy Policy for more information onhow we collect, use, and share personal information. We will remove contentbrought to our attention that depicts or contains personal data orpersonally-identifiable information of other users or third parties. Again, don’t doxanyone.

    2. Do not try to undermine the security and reliability of our Site

    Site-wide and personal security are extremely important to us. Do not underminethe security and reliability of our Site. Any hacking attempts, efforts to bypass ourmeasures to restrict user access, or the use of automated scripts to collectinformation from the Site or our users is prohibited.Similarly, do not distribute files or content that contain viruses, Trojan horses,worms, logic bombs, or other materials that are malicious. Do not attempt tocircumvent any technological measure, whether implemented by us, any of ourproviders, or any other person, intended or designed to protect ClubZella, our users, or anyone else.In the spirit of keeping ClubZella a safe and welcoming place for all, we ask thatyou help us uphold these Guidelines by letting us know if they are being violated.If you see something that could be a violation, please let us know by contactingus using online or in-app tools or emailing us directly atsupport@ClubZella.com.

    B. Enforcement

    Keep in mind that you are responsible for your account and any content you submit.Use of any ClubZella Offering is not allowed for any purpose other than the specificlimited purposes described in our Terms of Service.If we learn of content or activity on the Site that violates the Terms of Service, includingthese Community Guidelines, we will enforce them as we see fit, at our sole discretion.In addition, we may determine it is necessary to temporarily suspend your ClubZellaaccount while we are reviewing a possible violation and evaluating appropriateenforcement.

    Depending on the severity of the violation, ClubZella may enforce these Community Guidelines by:

    1. issuing a warning;
    2. removing ClubZella items or other content from our Site;
    3. temporarily suspending account access for a specified period of time;
    4. permanently suspending account access;
    5. contacting law enforcement; or
    6. other actions in ClubZella’s sole discretion.

    We will consider multiple factors when deciding how to enforce these Guidelines,including the content itself, the severity of the conduct, and the number of violations bythe same User (“strikes”). In general, we do not monitor Users’ off-platform behavior.However, we may take it into account under some circumstances. For example, we mayconsider off-platform behavior that provides context or involves behavior on ClubZella,or references ClubZella while engaging in behavior that would otherwise violate theseGuidelines. We will also consider it when the off-platform behavior is extreme, includingmembership in hate groups or terrorist organizations, sexual assault, child abuse, orother severe behavior. In limited circumstances, we may, in our sole discretion, allow exceptions to our contentremoval policies when we determine the material serves the public interest, such ascontent that is clearly satirical, scientific, or educational in nature.In the spirit of keeping ClubZella safe and welcoming for all, you agree to cooperatewith investigations conducted by ClubZella and promptly provide any informationrequested by ClubZella.Please note that if your ClubZella account is permanently suspended, we will refund anyof your funds that we hold, but will not refund those held by third parties (for example,fees paid to Apple in connection with an in-app purchase are not held by ClubZella andwill not be refunded) within a reasonable period of time.

    C. Appeal Process

    1. Appeal

    If you believe that our enforcement decision against you was incorrect, you mayrequest an appeal in writing to support@ClubZella.com. You must use theemail address associated with the ClubZella account connected to ourenforcement decision and include detailed reasons why you believe the decisionwas incorrect. As with all other enforcement decisions, the granting of an appealis at ClubZella’s sole discretion, and these decisions are final and binding.

    2. Reinstatement After Suspension

    If we suspend your ClubZella account for a violation of the Terms of Service,inducing these Community Guidelines, you may request reinstatement after thesuspension ends. Any request for reinstatement must be in writing and sent tosupport@ClubZella.com from the email address associated with the suspendedClubZella account. The request for reinstatement must include: (a) a detaileddescription of why you would like to rejoin ClubZella; (b) confirmation that youhave read and will abide by ClubZella’s Terms of Service, including theseCommunity Guidelines; and (c) any other confirmations, acknowledgements oragreements that we request. A request for reinstatement in accordance with theabove does not guarantee reinstatement, as decisions are subject to ClubZella’ssole discretion.

    As ClubZella evolves with new features and products, we may update theseBy-Laws & Community Guidelines from time to time to take into account how ourSite allows our Users to behave and interact, and any new risks or issues thatmay come into play as a result. Please check back often for the most updatedversion of these Community Guidelines.
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